Shipping information
You will receive a confirmation e-mail with the tracking link once your order ships. We ship all orders through UPS Ground or FedEx Smartpost which takes 1-5 business days.
- Handling time is currently 1 business day.
- Order cut-off time: 11 am
- FREE SHIPPING IN THE UNITED STATES (mainland not including WHOLESALE)!
- We currently do NOT ship to Hawaii, Alaska, Puerto Rico and Canada
Where Do You Ship From?
Our products are shipped from our fulfillment warehouse Fidelity Fulfillment in Salt Lake City, Utah. You can always e-mail us at support@shopendurancelights.com if you would like to inquire an estimate restock date when we are sold out. All of our products come with a 1 year warranty.
Checking Order Status
There are multiple ways you can inquire about your order.
- Track your order through our Tracking Information Tool here (recommended)
- If you have not received any tracking number or info at all, please contact us through our 24/7 support
What If It Arrives Damaged or Missing?
DAMAGED
If your package arrives damaged please contact us immediately through our live chat in the lower right hand corner of our website with pictures of the damaged package and pictures of the damaged items. All damage reported beyond 14-day window does not get covered.
- If no shipping insurance has been purchased, customer is liable for return shipping fees and will be sent a free replacement after claim has completed with FedEx or UPS
- You will be sent a free return label and immediate replacement if you have shipping insurance.
MISSING PRODUCT
Please check if your order has multiple parcels, and if all are delivered through the UPS tracking website. If all parcels are delivered and you are still missing an item, please contact us through our 24/7 support, contact form or email us at support@shopendurancelights.com for support.